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Sign up NOW !! » Key to Key to Callbacks / NOW HIRING » March 16-18 » CLICK HERE to Register !
Auto Shop Concept Training
Key to Key to Callbacks
LEARN WHAT DRIVES THE $1 MILLION PER MONTH SHOP
In this course you will learn the original concept behind the success of thousands of shops across the country since 1986.
You may think you've heard this story before, but like so many others that have been re-told again and again, it's nothing like the orginal.
You'll see exactly it takes to be a "YES" shop and what went into the 2004 ADDY Award winning concept "We Fix Everything."
Todd Hayes, the creator the Auto Shop Concept and founder of Auto Shop Answers will lead this intensive training program covering advanced sales topics that you only think you already know.
As COO Todd has recently employed this concept at Adams Automotive, taking them to become the first $1 Million per month shop. Read more about the 2023 Ratchet + Wrench All Star Shop
Next Course - October 28-30 - Houston TX
Are you ready to stop treating your business like a hobby?
In this weekend program, you'll discover how to build rock-solid customer trust while perfecting the techniques of Speed of Service and Speed of Sales. It will Change your Life!
Course Highlights
Auto Shop Answers Training Course Overview
Get ready to revolutionize the way you think about automotive repair. Adam’s Automotive has not just enhanced, but mastered, the concept of car repair. With monthly revenue figures over $1 million, our system guarantees exceptional customer service and unprecedented sales numbers.
Initial Customer Engagement
- Meet and Greet Tactics
- New Customer Introduction
- Shop Tour
Selling Before Seeing
- Understand how we secure a sale before even looking at the car.
From Polaroids to Digital
- Evolution of visual sales aids from Polaroid pictures to digital images and videos.
15-Minute Show and Sell Process
- Speed of service and how to complete a full assessment within 15 minutes.
Board Management
- The Vehicle Tracking System
- Customer Updates
- Best Price Negotiation for Parts
The Presentation Edge
- Isolate Presentation
- Overcoming Objections
- Additional Concern Presentation
Predicting Customer Reactions
- 40 years of recorded phone calls to predict customer reactions.
Overview of Finances and Metrics
- How to get to average monthly revenue: $595,000
- Achieving Gross Profits: 62%
Sales Toolkit
- Customer History with Carfax
- ChatGPT
- Repairpal
- Five steps for inspections
Overcoming Objections
- How to handle common customer objections efficiently.
The Power of Follow-Up
- Business Development Center (BDC)
- Callback Strategies for missed sales and customer satisfaction.
The Rack Attack Will Blow Your Mind!
In 15 minutes every car every time gets a full comprehensive inspection on the speed rack. Since 1986, this inspection process has been a key foundation for Todd's Auto Shop Concept. Some of the technology has changed, they don't use Polaroid cameras anymore but the process and results remain the same. In minutes, pictures and videos capture problems to be presented to the customer and are immediately recorded in Tekmetric. Once inspected the car is off the lift and in the parking lot while recommendations are presented to the customer.
The Agenda
Day 1
- We will begin the day with check-in and a breakfast meeting at 7:00
- You'll join our team for a Take-5 discussion before the opening bell.
- We will discuss the Predictability of Customers
- We will cover an overview of primary tools needed to support the sales process
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- We'll introduce you to the Rack Attack. You'll be blown away with our version of SpeedOfServiceand the power of vehicle inspections like you have not seen before.
- We'll teach you the primary tools needed to support the sales process
- We will deploy the Geek Squad to show you how to game changing technology for Virtual Shop Tours. And how to produce the best quality videos for Show and Sell including Motovisuals and custom voice over.
- Attendees will learn how to unlock the potential of Chat GPT to create engaging and informative invoice descriptions.
- We will show you how to Incorporate CarFax and more to enrich customer interactions.
- You'll work in groups to learn how to handle Missed-Sales and Additional Concerns
- We'll wrap up with an in-depth Q&A session where all your questions will be answered.
Day 2
- We'll begin the day again with a breakfast meeting at 7:30 and join the Adams team for a Take-5 discussion about how to achieve today's goals
- Attendees will learn and practice the art of the Meet and Great including the power of the virtual Shop Tour
- You'll learn Key Words, The Amazing Anytime Script, and the Isolate Presentation
- You'll work in groups to learn how to handle Missed-Sales and Additional Concerns
- We will unlock the power of teamwork as you explore the dynamics of a tag team turnover for missed sales.
- We will wrap up with Q&A and close the day by 4:00 PM
Day 3 - Half Day
- We kick off the final day of our program with breakfast and a re-cap of what we've accomplished
- We'll practice customer callbacks and listen to actual customer calls to identify points of improvement.
- We will discuss the importance of pre-books and continued customer call backs to keep them coming back again.
- Finally, we'll discuss how to build the best team in town and Always Be Recruiting Professional Business Athletes.
- We'll show you how to let your team recruit for you with video based testimonials
- We will wrap up with a lengthy Q&A process to cover all your questions
- We plan to finish by 12 Noon.
What Our Graduates Say
TESTIMONIALS FROM PREVIOUS ATTENDEES
Bill Lewandowski
Regional Manager - Simply True Automotive
Cody Olshaski
Owner - Gary's Automotive
Yousef Ahmad
CEO - DIV Automotive Group
Conley Williams
General Manager - Westlake Houston Automotive
Your Business is a Success!
It's time to start building generational wealth
What's hindering that growth?
Owning a profitable auto repair business is a significant achievement already, and now you're looking to take your auto repair business to the next level. Identifying and addressing new challenges can be complex.
- Scalability - Your current business model has served you well to this point, but it might not be structured to effectively handle massive growth .
- Customer Retention - It's vital to examine your customer service processes. Your customers pay for everything you do.
- Staffing - Attracting, training, and retaining skilled mechanics and other staff members is a common challenge in this industry.
- Brand Visibility - Your growth can be limited if your marketing strategies aren't effective enough to reach your perfect audience.
Confronting these factors is absolutely critical for catapulting your business to new heights. There's no room for uncertainty or hesitation here. Take the helm and address the challenges that are standing in your way.
Working with Todd Hayes isn't just an option—it's a game-changer. His wealth of experience and proven strategies are the arsenal you need to bulldoze these obstacles and accelerate your business growth. Don't just stand on the sidelines hoping for change. Be proactive. Be assertive. Sign up now and power your way to unparalleled success in your auto repair business.
MORE ABOUT...
Todd Hayes
Todd Hayes is the magic behind the first $1 Million monthly repair shop, Adams Automotive. Will you be the next?
He is a highly accomplished entrepreneur, business leader, and media personality with over three decades of experience in the automotive industry beginning in 1986 when he founded the Mobile Car Care chain of auto repair service centers. He quickly built the operation with massive growth in three major Texas markets. Within ten years, it was the most successful business of its kind. By 2002 Todd had launched his second multi-million dollar automotive business, RepairOne, and continued to demonstrate his vision while developing the Auto Shop Concept that is the keystone to the success of the companies he operates. His ADDY Award winning concept "We Fix Everything" has been adopted by many shops as their own.
Todd is currently the COO of seven successful repair shop locations that have achieved an impressive annual revenue of over 40 million dollars and an average GP of 62.5, with record revenue and profit year after year.
Get to Know Todd Hayes Better
"You can't take someone where you haven't been yet."
Proven Outcomes
BUSINESS OWNERS WHO HAVE IMPLEMENTED THE AUTO SHOP CONCEPT
Greg Sands
FOUNDER, SRSANDCO
"Todd brought Speed of Service to the automotive industry by training time management systems. That's what lead to Speed of Sales!"
Charlie Zlatkos
Owner, Pleasant Car Care
"I was a good technician and thought I was running a successful shop. But implementing this concept showed me what success in business and my personal life really means."
Perry Adams
OWNER, ADAMS AUTOMOTIVE
"This concept has tripled our sales, turned us into multi shop owners, and catapulted us into the number one shop in America in less than 3 years!!"
Adam Bartel
CO-OWNER, BARTELS AUTO CLINIC
"Once we surrendered to Todd's concept we not only became substantially more profitable but it also made Bartel's a great place to work!"
Scott Strait
OWNER, SCOTT'S AUTO REPAIR
"Wow! February was the shortest month of the year and our new all-time record month after 42 years. What can I say, the concept works."
Bill Brusard
OWNER, JB AUTOMOTIVE
" For the first time, my income was almost completely passive and I could explore the opportunity of helping other shop owners gain the freedom they were struggling to find."
What the Graduates Say
TESTIMONIALS FROM PREVIOUS ATTENDEES
Episodes
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Never Lose a Customer to Voicemail Again: The Power of an AI Receptionist
Monday, March 09, 2026
Auto Shop Concept Training
Click The Button Below and get ready to Change Your Life. This isn't training about theory and ideas about what might be. I will show you in the shop exactly what we do now and what it takes to start producing Generational Wealth in your automotive business. You can't afford to not learn about this concept. LET's GO!!!
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